English Lakes Hotels Terms and Conditions We offer Four Different Plans 1) Everything on one account, no limits or restrictions 2) Main conference on one account, ‘extras’ billed to individuals, but settled with the main account 3) Main conference on one account, ‘extras’ billed to individuals, and settled on departure 4) Everything billed to individuals for settlement on departure (including the conference charges) We wish to save confusion later, please advise us exactly how you wish to be billed and Purchase Order number where applicable and to whom the final account should be sent if credit terms have been arranged. Booking Reservations 1) All initial and subsequent telephone reservations must be confirmed in writing by the client by letter 2) All confirmations must give the client’s COMPANY REGISTRATION NUMBER and ADDRESS, if credit terms are required ( see credit terms below) 3) The confirmation must include all requirements, and likewise the Hotel will confirm these requirements with the relevant prices Deposits A 10% deposit will be payable on written confirmation unless special terms have been agreed with the management Payment Unless credit terms have been arranged, payment is due immediately after the service given by the Hotel is completed Credit Terms 1) The granting of credit is the sole discretion of Low Wood Hotel 2) All invoices must be paid within 30 days of the invoice date. A 3.0% per month interest charge will be added to amounts unpaid after this date unless special terms have been agreed with the management 3) For any event not exceeding £150.00 in value, settlement on departure is requested. On such occasions a credit card is required on confirmation to secure the booking Confirmation by Client All bookings are held on option until the contractual agreement is signed by the Client. If another enquiry for availability is received before confirmation, the original Client will be informed Anticipated guest numbers must be advised to the Hotel at the time of confirmation and will be identified as the minimum guaranteed number on the contractual agreement. Should the final number of guests fall more than by 10% of the minimum guaranteed number an additional fee may be incurred (up to 100% of the charges) At not less than 14 days prior to arrival the Client shall provide the Hotel with up to date numbers of guests attending, a rooming list (where applicable), final details on timing, menus and special instructions At not less than 48 hours prior to arrival the Client shall provide the final numbers attending and/or the rooming list (where applicable). The invoice will be calculated on this final number or the minimum guaranteed number, whichever is greater. Cancellation Policy: Upon acceptance and confirmation of your booking of conference facilities at Low Wood a legally binding contract exists between us. Cancellations made over 12 weeks before the date of booking will incur a cancellation charge of up to 25% of the total booking value Those made 12 weeks before the booking will incur a cancellation charge on the total booking value as follows: 6 to 12 weeks – 25% 4 to 6 weeks – 50% 2 to 4 weeks – 75% Less than 2 weeks – 100% Curtailments and postponements will be treated as cancellations. In very case, if the hotel re-lets the room(s), the resulting revenue will be deducted from the cancellation charge. Reduction in the duration or contracted value of the booking shall be subject to the Hotel’s Cancellation Policy.0 Cancellation By Low Wood Hotel We reserve the right to cancel the booking if: 1) Any part of the complex is closed or otherwise unavailable due to events outside its control 2) Either party/individual becomes insolvent or is subject to a bankruptcy petition 3) The booking may damage the reputation of the complex. Any pre-payments will be refunded, but the complex will not any other liability. Rates Rates are reviewed annually in August and thereafter maybe subject to change unless otherwise stated