1. General Bookings a) All bookings are provisional until the Quorn Grange Hotel receives a signed copy of the Terms and Conditions from the Client and written confirmation. This must be received within 14 days of the date that the booking was made. b) The rooming list, any special meals or meal times must be confirmed no less then 7 days prior to the day of arrival, in writing by the Client. c) All rooms and rates offered by the hotel are subject to availability and at the discretion of the Hotel Manager. 2. General Hotel Policy a) The Hotel can provide equipment for an additional cost, however should the Client chose to provide there own, the Hotel accepts no liability and expects the equipment to comply with the rules set out in the Health and Safety Act. b) The cost of repairing any damage caused to the property, contents or grounds of the Quorn Grange Hotel by the Client or their guests must be reimbursed to the Hotel by the Client. c) No food or beverages of any kind are permitted to be brought into the Quorn Grange Hotel by the guests, unless this has been agreed in advance, in writing. A corkage charge will be incurred for all beverages brought in. d) The Hotel does not accept liability for the loss or damage to any car parked in the Hotel car park, owners park at their own risk. The Hotel does not accept liability for the loss or damage of guests’ personal belongings. In exceptions of the Hotel Proprietors Act 1956 (notice of loss or damage to guests property). e) Unless credit facilities have previously been arranged, full payment of the amount due shall be made by the Client upon departure of the Hotel. Applicable to accommodation and conferences only. f) Credit facilities must be agreed in writing by the Hotel no less than 28 days prior to the date of arrival. Where credit is agreed payment must be received within 14 days of receipt of the invoice. g) The Hotel reserves the right to withdraw credit facilities at any time without further liability, upon written notice to the Client if the Hotel has doubts as to the financial position of the Client. 3. Conference Cancellation Charges a) In the event of a cancellation of the conference or function 7 days prior to arrival, the Hotel shall be entitled to make the following cancellation charges: 80% of the accommodation cancelled from that detailed in the Conference Booking Form. 60% of the cost of any food & drink specified in the Conference Booking Form. 100% of any other costs (e.g. Equipment hire and entertainment) that otherwise would not have been incurred by the Hotel. b) All cancellations must be made in writing. Such cancellation charges to be at the hotel’s discretion and may take account of any subsequent re-letting of the booked facilities. 4. Changes to the booking a) The booking numbers specified on the Conference Booking Form will be taken as a minimum number to be charged for the Services. b) Should the Client make significant changes to the Contract, this may result in amendments in the applicable rates and or facilities offered by the Hotel. The Hotel reserves the right to change the agreed room with appropriate discussion, if booked numbers do not reach the Minimum Number or an additional room charge maybe made to reflect the original size room allocated, the Client will be kept informed. c) The Hotel reserves the right (if it is deemed necessary), to change the function room booked, with prior notice being given whenever possible. 5. Arrival & Departure a) Bedroom accommodation is available from 2.00pm on the day of arrival, and must be vacated by 10.30am on the day of departure. Unless specific alternative arrangements have been agreed by which an additional charge may be incurred. 6. Banqueting a) A provisional booking will be held for 14 days after booking, by which time the deposit must be received, otherwise the booking will be released. A credit card number is also required to guarantee the booking. b) A deposit of £5.00 per person is required for Lunch bookings and £10.00 per person for Dinner bookings. c) In the event of a cancellation the deposit is non-refundable and non-transferable. d) Payment – Final payment is required on the day of the event, failure to do so will result in the card number used at the time of booking, being charged. e) Numbers - Final numbers must be confirmed no later than 7 days prior to the event. Any cancellations made 48 hours prior to the event will be charged for. 6. Banqueting a) A provisional booking will be held for 14 days after booking, by which time the deposit must be received, otherwise the booking will be released. A credit card number is also required to guarantee the booking. b) A deposit of £5.00 per person is required for Lunch bookings and £10.00 per person for Dinner bookings. c) In the event of a cancellation the deposit is non-refundable and non-transferable. d) Payment – Final payment is required on the day of the event, failure to do so will result in the card number used at the time of booking, being charged. e) Numbers - Final numbers must be confirmed no later than 7 days prior to the event. Any cancellations made 48 hours prior to the event will be charged for. 6. Wedding a) Once a date has been decided the Quorn Grange Hotel will hold the provisional date for a maximum of 2 weeks. After this time a minimum deposit of £600.00, together with a letter of confirmation is required to secure the date. Without this payment the date will be released. b) This deposit is non-refundable if the function is cancelled. c) Payment - 75% of the full estimated balance of your booking is required 6 weeks in advance of the function. The remainder being payable on departure or 7 days after the date of the function. d) Amendments - After 75% of the balance has been paid, we may only allow for a variance in numbers of 5 % up to 48 hours prior to the event. e) Evening Buffets - For Receptions that continue into the evening, an evening buffet must be booked catering for a minimum of 75% of guests expected to attend the evening function. Minimum of 7 items. 6. Wedding a) Once a date has been decided the Quorn Grange Hotel will hold the provisional date for a maximum of 2 weeks. After this time a minimum deposit of £600.00, together with a letter of confirmation is required to secure the date. Without this payment the date will be released. b) This deposit is non-refundable if the function is cancelled. c) Payment - 75% of the full estimated balance of your booking is required 6 weeks in advance of the function. The remainder being payable on departure or 7 days after the date of the function. d) Amendments - After 75% of the balance has been paid, we may only allow for a variance in numbers of 5 % up to 48 hours prior to the event. e) Evening Buffets - For Receptions that continue into the evening, an evening buffet must be booked catering for a minimum of 75% of guests expected to attend the evening function. Minimum of 7 items.